Pre-booking Tips:
1. Due to the ongoing COVID-19 pandemic, conditions and health orders are subject to change rapidly. Prior to booking, please make sure to review our current policies for ALL in-person events at www.wishingwellparties.net/www, or click HERE.
2. We conduct all bookings and responses to inquiries VIA EMAIL AND ONLINE. You may email us directly at wishingwellparties@gmail.com, or use our submission form (click the "Book Us" button at the top of our page to use our form) for a free quote/checking on availability. This makes it easiest for everyone to keep a record of communication for fast reference and review, so that we can ensure you have the best experience possible!
3. Please note - character and artist parties usually book several weeks in advance, especially for Saturdays. We are happy to check on availability for last minute requests - just ask!
4. As we are frequently out and about making magic happen and are a very small business, kindly give us up to 1 to 2 business days (24-48 business hours - we are also out of the office on weekends for our busy event schedule) to respond to emails or booking requests. We do respond as quickly as possible every time!
5. PLEASE NOTE FOR ALL INQUIRIES: We do require a NON-REFUNDABLE deposit and signed event contract in order to confirm a reservation.
After Booking Tips:
5. After confirming availability with us and booking your party through our email system, you'll receive a confirmation email with attached event contract and any additional applicable paperwork, PLUS our secure emailed deposit invoice via PayPal. You are not required to be a PayPal member to use our secure invoicing system - you may also use a credit card of your choice to pay the deposit through Paypal. For your security, we do not accept any payments over the phone.
6. After receiving our email and separate deposit invoice, the deposit and your contract signature pages are due back within 48 hours to confirm your reservation. As a courtesy, we are happy to provide the 48-hour timeslot hold to allow time for payment/contract return. Please do not take advantage of our timeslot policy if not moving forward with booking, as our performers are specifically cast for each event (and this also prevents other families and clients from booking our services).
7. Bookings within 1 week of an event do require an immediate deposit. All unpaid reservations will be canceled immediately following the due date/time.
8. DEPOSIT PAYMENTS ARE COMPLETELY NON-REFUNDABLE. This is due to limited performer availability and the preparation time we need to personalize each booking and your paperwork. If there is an emergency cancellation on your behalf for any reason, you may use your paid deposit as a credit toward re-booking your event (rebooking times will be specified in your event paperwork).
9. You may refer to your event contracts and confirmation email sent after booking for further details regarding our cancellation policy and other information pertaining to your event.
10. FOR 2020 and the foreseeable future due to the current COVID-19 pandemic: the remaining balance payment for the performer is due via Venmo to your performer no later than 24 hours prior to the event. We are not able to accept personal checks, credit cards, or cash at your event.
Additional Notes:
Various details impact final pricing for nearly all packages and appearances, so please contact us for an exact quote and to check on availability.
Important: we do receive hundreds of emails per week. If we have not responded to your request within 1-2 business days, kindly send us a FOLLOW-UP MESSAGE (on rare occasions, goblins - aka our spam filter - may gobble up an email and we will not see it!).